Branch Operation Supervisor
Job Description
Purpose of the Job:
To support the Branch’s customer service delivery and operational efficiency by ensuring prompt and careful cash delivery, movement, and collection, keeping control ofthe vault, and reconciling accounts.
Main Duties and Responsibilities:
Authorize transactions originated by customer service officers, check the correctness of all transactions, and take corrective measures whenever any irregularity occurs.
Check all books of accounts are in balance, follow-up reconciliation of suspense accounts, and prepare all financial reports of the Branch.
Keep custody of cheques, payment instruments, and passbooks.
Keep under his/her custody printed check books received from the Branch Manager to be delivered to current account holders and ensure proper delivery of the same.
Open and administer the Primary Vault dually with the Branch Manager and solely administer the Secondary Vault.
Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations, and make the necessary replenishments.
Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System
Open and assign till for Customer Services Officers, and control their Till limits.
Collect/deliver cash from/to the Customer Service Officers.
Authorize transfer of cash from Vault to Till and from Till to Vault.
Check and balance the cash position against the System.
Close Tills at the close of Business and at breaks, and check and confirm the overall cash balance.
Manage cash areas and customer inquiries on cash activity.
Assist CSOs in handling and counting bulk cash deposits/withdrawals.
